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How to delete a user of supplier account

Goal​

Remove a user from the ViSN platform by deleting their account. This action permanently removes the user's access and account information from the system.

  • Edit User Details (link when published)
  • Invite a New User (link when published)
  • From the left navigation menu, expand Settings by clicking on it
  • Select Administration from the Settings submenu

Settings menu with Administration option

  • The Administration page displays with several administrative options

Administration page highlighting Users section

Access Users Management​

  • On the Administration page, locate the Users section
  • The Users section displays:
    • Title: "Users"
    • Description: "Create and maintain users"
  • Click the VIEW > button on the right side of the Users section

Administration page with Users option

View Users List​

  • The Users page opens, displaying a list of existing users
  • The Users page shows:
    • An Invite User button to invite new users
    • A table listing existing users with relevant information
    • Action icons for managing users (edit, delete, view)

Users page showing existing users list

Locate the User to Delete and Open Delete Confirmation​

  • Scroll through the users list or use the search/filter functionality to find the account to delete
  • Identify the account by:
    • Name
    • Role
    • Site assignment
  • Click the delete icon (typically a trash/bin icon) next to the user's entry

Users list with user to delete highlighted

  • A confirmation dialog opens to confirm the deletion

Delete confirmation dialog

Delete User Warning

Deleting a user is a permanent action that cannot be undone. The user will lose all access to the ViSN platform immediately.

Confirm User Deletion​

  • Review the confirmation dialog carefully
  • The confirmation dialog displays:
    • A warning message: "This will delete the user account"
    • Two action buttons:
      • Cancel button to abort the deletion
      • Delete button to proceed with the deletion
  • Click the Delete button to confirm and proceed with the deletion
Cancel Option

To cancel the deletion, click the Cancel button on the confirmation dialog. The user account will remain unchanged.

Verify User Deletion​

  • After clicking the Delete button, a success notification appears in the top right corner of the screen
  • The notification displays:
    • A green checkmark icon indicating successful deletion
    • Title: "User Deletion"
    • Message: "The User has been deleted"
  • The notification automatically disappears after a few seconds
  • The user is immediately removed from the users list

Delete confirmation with user details

Troubleshooting​

User Management View button is disabled​

Problem: The "View >" button is disabled on the Administration page.

Solutions:

  • Verify the account has administrator permissions
  • Check that the logged-in account has user management access
  • Contact the system administrator if the issue persists

Accidental deletion​

Problem: A user was deleted by mistake.

Solutions:

  • Contact the system administrator immediately
  • The user will need to be re-invited if the account cannot be restored
  • Edit User Details: Modify user information instead of deleting
  • Invite a New User: Add a new user to replace the deleted one
Status: Draft
Category: Protected
Authored By: Arun Kumar on December 03, 2025
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